Frequently Asked Questions
What is turn around time?
Turn around time is between 1-2 weeks, unless products are on hand.
On hand products will be shipped within 24 hours, unless ordered on a Friday evening. If ordered on Friday evening, Saturday, or Sunday, orders will be shipped Monday. We ship items Monday-Friday at lunch time, and occasionally Saturdays.
Items not on hand will be shipped within 24 hours of arriving. Please allow 1-2 weeks after ordering to get these items. If you have any questions, feel free to contact me.
When do you ship items?
Items are sent out Monday-Friday at lunch time, and occasionally Saturdays.
Orders placed after lunchtime will be shipped out the following day, if on hand.
What if my item is not the quality expected?
If you are not happy with the quality of the item you ordered, or it doesn’t look like it was advertised, please let me know within 24 hours, and I can initiate a return. After 24 hours, all sales are final!
If I notice poor quality upon arrival, I will notify you right away explaining the situation, and can refund you if you are not happy with the product.
When are pre-orders placed?
Pre-orders (items not on hand) will be ordered every Friday morning for orders placed Monday-Thursday, and every Sunday evening for items placed Friday-Sunday, unless otherwise stated. (Please allow 1-2 weeks for delivery of these items.)
What hours are you open?
Items can be ordered day or night from the website, but I will only be available to be reached at the following times:
Monday-Friday : 8am-6pm
Saturday : 12pm-3pm
Sunday : CLOSED
If contacted outside of these hours, I will get back to you as soon as I can.
I missed a pre-order deadline. Can I still order?
No. I’m sorry.
Pre-order deadlines are put in place to ensure customers get their orders on time and bulk discounts are applied. I cannot continue to offer low priced items if I can’t order in bulk.
If you missed the deadline, feel free to contact me and let me know you are interested in another round, and I will see if I can make it happen at a later date.
What if I want to return an item or get a refund?
You have 24 hours from the time your order is delivered or picked up to contact me with any issues. After this time, all sales are final.
What payments are accepted?
All payment options are shown at checkout.
If you want to save a little bit on your order, I can do orders off the website with Venmo or Cash App, like I have been doing this past year. Contact me if you wish to place an order like this.
Do you offer discounts for local pickup?
You can save on shipping cost by selecting “Local Pickup” at checkout. It will be on you to pick up your order. Pick up will be in Madisonville, as always.
IF ITEMS ARE NOT PICKED UP AFTER 2 WEEKS, THEY WILL BE PUT BACK IN STOCK, AND NO REFUNDS WILL BE GIVEN!
Please be respectful of my time and my business, and pickup orders promptly so I can continue to serve customers in a timely and orderly manner!
Thank you!